Terms of use & sale

skinshop247.com ("SkinShop 24/7") is owned and run by [To confirm: registered legal name of the company], a [To confirm: company type, e.g. private limited company], CIN [To confirm: CIN or other registration number], GSTIN [To confirm: GSTIN], registered office [To confirm: registered office address].

We buy the products we sell and sell them to you ourselves; we are not a marketplace for other sellers. These terms, together with our privacy policy, returns & refunds policy and shipping policy, apply whenever you use the site or place an order. By doing so you agree to them.

• You must be 18 or over and able to enter a binding contract under the Indian Contract Act, 1872.
• We deliver only to addresses in India.
• You are responsible for keeping your sign-in details private and for what happens in your account. Tell us at once if you think someone else is using it.

We sell skincare, haircare and bodycare products that are sold without a prescription (cosmetics regulated under the Drugs and Cosmetics Act, 1940 and the Cosmetics Rules, 2020). We do not sell prescription medicines.

Product descriptions, ingredients, usage and skin-type information come from the manufacturer's packaging and literature. We take care to show them accurately, but the label on the product you receive is what counts. Product photos are for illustration and packaging may change.

Nothing on this site is medical advice. Always read the label, do a patch test before using a new product, and stop using it if irritation occurs. If you are pregnant, breastfeeding, being treated for a skin condition, or unsure whether a product suits you, ask a dermatologist or doctor first.

Every product we deliver will have at least 6 months left before its expiry date, unless the product page clearly says otherwise (for example a short-expiry offer).

• Prices are in Indian rupees and include GST. They never exceed the MRP printed on the product. Delivery and any cash on delivery fee are shown separately before you pay.
• Prices, offers and stock can change at any time, but the price you see when you place the order is the price you pay.
• If a price is clearly wrong because of a technical or typing error, we will tell you before dispatch and you can either pay the correct price or cancel for a full refund.
• Coupons, store credit and offers have their own conditions, shown with the offer. They can't be exchanged for cash unless the law requires it.

When you place an order you make an offer to buy. We accept it when we dispatch the products and send you a shipping confirmation. Until then we may cancel an order (with a full refund of anything you paid) if:

• the product is out of stock or no longer sold;
• we can't deliver to your pincode;
• there was a clear pricing error (see above);
• we suspect fraud or misuse, or the quantities suggest the order is for resale.

We may limit the quantity of a product per order or per customer. You will receive a GST invoice with every order.

You can pay by UPI, credit or debit card, net banking or wallet through our payment partner Razorpay, or by cash on delivery where available. Payments are processed on Razorpay's secure systems; we don't see or store your full card details.

Cash on delivery is available on orders up to [To confirm: largest order value allowed on cash on delivery, e.g. ₹5,000] to serviceable pincodes, with a fee of [To confirm: cash on delivery fee, e.g. ₹49, or 'no fee']. We may switch off cash on delivery for an account after repeated refused deliveries.

You can cancel by contacting customer care (or chatting with us from Help & support in your account) at any time before the order is dispatched, with no charge. Once it has shipped, it can't be cancelled, but you may be able to return it under our returns & refunds policy. Refunds for cancelled prepaid orders go back to the original payment method within 5–7 business days.

Delivery times, charges and areas are in our shipping policy. What you can return, and how refunds work, is in our returns & refunds policy. Neither takes away your rights under the Consumer Protection Act, 2019.

If you post a review, question or photo, it must be honest, your own, and based on your real experience. Don't include personal data of others, medical claims, offensive material or advertising.

You allow us to show, edit for length, and use that content on our site and channels. We may remove content that breaks these rules. We don't pay for reviews or hide genuine negative ones.

• Don't misuse the site: no hacking, scraping, automated ordering, overloading it, or reselling products bought from us without our written permission.
• The site design, text, logos and photos belong to us or our licensors. Brand names and product images belong to their owners. You may not copy them for commercial use.
• We may suspend or close an account that breaks these terms, after telling you why where the law allows.

We are responsible for selling you genuine products that match their description and are fit for their stated use, and for delivering them with care. If something goes wrong, our returns & refunds policy explains what we will do.

We are not responsible for losses we could not reasonably foresee, for reactions caused by using a product against its label instructions or without a patch test, or for delays caused by events outside our control such as natural disasters, strikes or government action. Nothing in these terms limits liability that cannot be limited under Indian law.

These terms are governed by the laws of India. Please contact us first so we can try to put things right; see grievance redressal. If a dispute can't be resolved, the courts at [To confirm: city for courts and jurisdiction] will have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

We may update these terms. The version that applies to an order is the one shown when you placed it.

Customer care: [To confirm: customer support email, e.g. care@skinshop247.com], [To confirm: customer support phone number] ([To confirm: support hours, e.g. 9 am to 7 pm, Monday to Saturday]). Grievance Officer: [To confirm: Grievance Officer's full name], [To confirm: grievance email, e.g. grievance@skinshop247.com].