Grievance redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer for complaints about orders, products, refunds, this website, and your personal data.

Name

[To confirm: Grievance Officer's full name]

Designation

[To confirm: Grievance Officer's designation]

Email

[To confirm: grievance email, e.g. grievance@skinshop247.com]

Phone

[To confirm: grievance phone number]

Address

[To confirm: registered legal name of the company], [To confirm: registered office address]

Available

[To confirm: support hours, e.g. 9 am to 7 pm, Monday to Saturday]

Most issues are fastest to solve through customer care at [To confirm: customer support email, e.g. care@skinshop247.com]. If you are not happy with their answer, or your complaint is about how we handle personal data, write to the Grievance Officer with:

• your name and the email or mobile number on your account;
• the order number, if it is about an order;
• what happened and what you would like us to do;
• any photos, videos or documents that help explain it.

• We acknowledge your complaint within 48 hours and give you a reference number.
• We resolve it within one month of receiving it, and usually much sooner. If we need more information we will ask, and tell you what we have decided and why.

• National Consumer Helpline: call 1915 (toll-free) or file online at consumerhelpline.gov.in.
• File a complaint with the District, State or National Consumer Commission through e-Daakhil (edaakhil.nic.in).
• For personal data complaints, once you have tried our Grievance Officer, the Data Protection Board of India.