Returns & refunds

If any of these happen, we will send a free replacement or give you a full refund, including delivery charges:

• the product or its seal arrives damaged, leaking or tampered with;
• you receive a different product, shade or size from what you ordered;
• a product is missing from your parcel;
• the product is past its expiry date, or has less than 6 months left when it arrives (unless it was sold as a short-expiry offer).

Please tell us within 48 hours of delivery, with your order number and clear photos of the product, its batch number and expiry date, and the outer box and shipping label. An unboxing video helps us settle it fastest. Please keep the product and packaging until we have sorted it out.

If the outer parcel looks opened or badly damaged when the courier arrives, you can refuse to accept it.

For hygiene and safety, we can only take back products that are unopened, unused and still sealed in their original packaging. You can request this within 7 days of delivery.

For change-of-mind returns, a return pickup fee of [To confirm: return pickup fee, e.g. ₹79, or free] is deducted from the refund. The original delivery charge is not refunded.

• Products that have been opened, used, or whose seal is broken, unless faulty as in section 1.
• Free gifts, samples and travel minis given with an order.
• Products clearly marked as "final sale", such as short-expiry offers (a damaged, wrong or missing item is still covered).

Skin reacts differently to the same product, which is why we recommend a patch test first. If you get redness, itching, burning or swelling, stop using the product, rinse it off and, if it doesn't settle, see a doctor.

Opened products can't be returned for a reaction, but please tell us: we will help you report it to the brand, note the batch, and check whether other customers have reported the same. If a product turns out to be faulty or not as described, section 1 applies.

1. Open the order in My orders and choose Report a problem. Pick the items and the reason, and add photos where section 1 asks for them. You can follow the request on the same page. For anything else, chat with us from Help & support, email [To confirm: customer support email, e.g. care@skinshop247.com] or call [To confirm: customer support phone number].
2. We reply within 1 business day and arrange a courier pickup from your address.
3. Pack the products securely, ideally in the original box, and hand them to the courier. Keep the pickup receipt.
4. We check the returned products within 2 business days of receiving them and tell you the outcome.

For damaged, wrong, missing or expired items, you can choose a replacement instead of a refund if the product is in stock. We email you when a refund is issued, with the reference number.

You can cancel an order at no charge until it has been dispatched by contacting us. Prepaid orders are refunded in full within 5–7 business days. See our terms for when we may cancel an order.

Contact our Grievance Officer; see grievance redressal. This policy does not affect your rights under the Consumer Protection Act, 2019.